Equinox Commercial & Home Solutions LLC (“Equinox,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information handled through our website, phone calls, emails, text messages, and direct business communications.

1. Information We Collect

We may collect personal information that is:
- provided directly by consumers;
- provided to us through direct communications;
- generated through our business operations;
- lawfully provided in connection with the services we perform for our business clients; or
- otherwise collected as permitted by applicable law.

This information may include:
- full name;
- phone number;
- email address;
- property or service address;
- appointment details;
- communications content;
- service or project-related information; and
- other information voluntarily provided to us or lawfully processed in connection with our business activities.

We may also collect limited technical information through our website, such as IP address, browser type, device information, and general website usage data.

2. How We Use Information

We may use personal information to:
- respond to inquiries;
- schedule, confirm, reschedule, and manage appointments;
- provide customer care and operational support;
- communicate regarding requested services;
- coordinate service-related follow-up;
- maintain internal records;
- improve business operations and communications;
- comply with legal, regulatory, contractual, and recordkeeping obligations; and
- protect our business, personnel, systems, and legal rights.

3. SMS Communications

If you provide your mobile number and consent to receive messages from us where required, Equinox may send SMS or MMS messages related to:
- customer care;
- appointment scheduling;
- appointment confirmations;
- appointment reminders;
- service updates; and
- operational follow-up related to requested or relevant services.

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying STOP.
For help, reply HELP or contact us directly at [email protected].

4. Consent to Communicate

Where required by law or messaging rules, Equinox obtains consent through direct communications, inbound contact, appointment-related interactions, or other methods permitted by law and documented by our company.

5. No Sale of Personal Information; No Marketing Sharing of Mobile Data

We do not sell personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Limited Sharing of Information

We may share personal information only as reasonably necessary with vendors, platforms, contractors, service providers, or professional advisors who support our operations, communications, systems, hosting, scheduling, analytics, compliance, or legal obligations.

We may also disclose information:
- when required by law or legal process;
- to protect our rights, safety, property, or operations; or
- in connection with a business transaction, restructuring, or transfer, as permitted by law.

7. Data Retention

We may retain personal information, communication records, and consent or opt-out records for business, operational, compliance, legal, security, dispute resolution, and recordkeeping purposes.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no website, database, system, or transmission method can be guaranteed to be completely secure.

9. Your Choices

You may request that we update or correct your information where appropriate. You may also opt out of SMS communications at any time by replying STOP or by contacting us directly through another reasonable means.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date.

11. Contact Information

Equinox Commercial & Home Solutions LLC
Website: https://equinoxchs.com
Email: [email protected]

Terms and Conditions
Effective Date: 01/2025

These Terms and Conditions govern your use of the website and related business communications of Equinox Commercial & Home Solutions LLC (“Equinox”).

1. Website Use

You agree to use this website only for lawful purposes and in a manner consistent with applicable law.

2. No Guarantee of Availability or Approval

Use of this website or communication with Equinox does not guarantee service availability, appointment availability, eligibility, financing approval, or project approval.

3. Accuracy of Information

You agree that any information provided to us will be accurate and complete to the best of your knowledge.

4. Intellectual Property

All content, branding, logos, graphics, text, and materials on this website are owned by or used with permission by Equinox. Unauthorized use is prohibited.

5. Communications

By contacting Equinox directly, you agree that we may communicate with you regarding your inquiry, requested services, scheduling, customer care, and related business matters by phone, email, or text message where permitted by law and where required consent has been obtained.

6. Privacy and SMS Terms

Your use of this website and communications with Equinox is also subject to our Privacy Policy and SMS Terms and Conditions.

7. Disclaimer

This website and its contents are provided on an “as is” and “as available” basis without warranties except as required by law.

8. Limitation of Liability

To the fullest extent permitted by law, Equinox shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of this website.

9. Changes

We may revise these Terms and Conditions at any time by posting an updated version on this page.

10. Contact

Equinox Commercial & Home Solutions LLC
Website: https://equinoxchs.com
Email: [email protected]

By opting in to receive text messages from Equinox Commercial & Home Solutions LLC (“Equinox,” “we,” “our,” or “us”), you agree to these SMS Terms and Conditions.

1. Program Description

Equinox may send SMS or MMS messages related to:
- customer care;
- appointment scheduling;
- appointment confirmations;
- appointment reminders;
- service updates; and
- operational follow-up communications.

2. Message Frequency

Message frequency may vary based on your interaction with our business, scheduling activity, and service-related needs.

3. Message and Data Rates

Message and data rates may apply according to your carrier plan.

4. Opt-In

Where required, consumers opt in through direct communications with our business, inbound contact, appointment-related interactions, or other methods permitted by law and documented by our company.

5. Opt-Out

You may opt out at any time by replying STOP to any message.

You may also request to stop messages through any other reasonable method of communication. After opting out, you may receive one final confirmation message. No further messages should be sent except as otherwise permitted by law.

6. Help

For help, reply HELP or contact us at:

Website: https://equinoxchs.com
Email: [email protected]

7. Privacy

Your information will be handled in accordance with our Privacy Policy.

8. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

9. Changes

We may update these SMS Terms and Conditions at any time by posting a revised version on this page.

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